London Borough of Lambeth

June 2001

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Foreword
• Summary
• Findings
• Introduction
• Getting it right
• Keeping it right
• Putting it right
• Making sure things work
• Appendix A: Risks to the integrity of HB and CTB
• Appendix B: Post opening
• Appendix C: Claim form
• Appendix D: System facilities and reports
• Appendix E: Contract
• Appendix F: IA and EA

A list of the abbreviations used in this report follows...