Hart District Council

July 2000

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Foreword
• Summary
• Findings
• Introduction
• Getting it right
• Keeping it right
• Putting it right
• Making sure things work
• Appendix A: Stock of fraud and error
• Appendix B: Claim form
• Appendix C: Post opening arrangements
• Appendix D: Audit recommendations
• Appendix E: Interface with BFIS

A list of the abbreviations used in this report follows...