Preface
Over the past two years the Breckland Benefits service has introduced an agenda of modernisation to meet stringent targets for improvement.
It is a pleasure to welcome the BFI to examine our service and acknowledge the success of our change programme. The inspection team reports the good news that payments are now made to our residents within 25 days, recognising that progress has been achieved through excellent management, innovation, and strategic direction.
We are very proud of the rapid improvement in performance that has resulted from the introduction of innovative working practices through the Anglia Revenues Partnership, a unique service delivery partnership with our neighbours Forest Heath District Council.
I welcome this opportunity to publicly praise the efforts of our Benefits team to move from the bottom to the top quartile in one year, an exceptional progress.
I also thank the BFI for a fair and enjoyable inspection. I look forward to working with them to disseminate good practice. I know that we will continue to learn through the good work of the BFI, and I hope that we can assist others to promote excellence and efficiency in service provision through our own examples and experience of innovation and management of change.
Becky Hellard
Acting Chief Executive
Breckland Council