Breckland District Council

Processing of claims

January 2005

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Preface
  
• Executive summary
• BFI findings
  • Strategic Management
    
  • Processing of Claims
• Appendix A: Summary of Recommendations
• Appendix B: Analysis of Claim Form
• Abbreviations

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