London Borough of Bromley Follow-up inspection

May 2004

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Executive summary
• BFI findings
  • Strategic Management
  • Customer Service
  • Processing of Claims
  • Working with Landlords
  • Internal Security
  • Counter-fraud
• Overpayments
• Appendix A: Progress against recommendations 2000
• Appendix B: Summary of recommendations
• Abbreviations

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