Shepway District Council Best Value report

August 2002

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Best Value
• Summary
  • Benefit services
  • How good is the service?
  • Will the service improve?
  • Recommendations
• 1 Profiling Shepway District Council
  • Background
  • The Council
• 2 Findings: How good are the services?
  • Are the aims clear and challenging?
  • Does the service meet the aims?
  • How does performance compare?
  • Processing performance
• 3 Findings: Are They Going to Improve?
  • Does the BV Review drive improvement?
  • SDC’s approach to BV and the HB BV review
  • Will the authority deliver the improvements?
  • Summary
• Appendix A – Organisations and individuals contacted during the inspection
• Appendix B – Methodology
• Appendix C – Customer Services