Appendix – List of People Met

Leader of the council

Members

Chief Executive

Director of Community Welfare

Manager of Housing

Head of Housing Benefits

Head of Divisional Support

Housing Policy and Customer Services officer

Anti Poverty Officer

Head of Resources

Sundry Debt Manager

Benefits supervisor

Benefits team leader

Chief Auditor

Fraud Officer

Assessment staff

Rent collectors

Housing management officer

Council Tax officers

District Audit

Benefits Agency

Rent Officer Service

Representatives from tenants’ associations

Representatives from housing associations