London Borough of Lewisham

December 2000

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Foreword
• Summary
• Findings
• Introduction
• Getting it right
• Keeping it right
• Putting it right
• Making sure things work
• Appendix A: Claim form
• Appendix B: Customer Service
• Appendix C: Use of IT
• Appendix D: Fraudulent intent

A list of the abbreviations used in this report follows...