Lancaster City Council

July 2000

Highlighted parts of this report are omitted from the published version as they may assist fraudsters, contain confidential information or unnecessarily identify individuals.

Contents

• Foreword
• Summary
• Findings
• Introduction
• Getting it right
• Keeping it right
• Putting it right
• Making sure things work
• Appendix A: Reviews
• Appendix B: Post opening
• Appendix C: Overpayments analysis

A list of the abbreviations used in this report follows...