Leicester City Council Report by the Benefit Fraud Inspectorate September 1998

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Section 1: Introduction

Section 2: Management summary

Section 3: Leicester’s response

Section 4: Findings and conclusions

Benefit administration

Counter fraud

Section 5: Major recommendations

Section 6: Minor recommendations

Appendix A: BFI methodology

Appendix B: Authority background

Appendix C: CSP location map

Appendix D: Post opening procedures

Appendix E: Form NHB5

Appendix F: HA Service Level Agreement

Appendix G: Claim form

Appendix H: Notices of determination

Appendix I: Analysis of quality check processes

Appendix J: Ensuring claimants’ rights of appeal

Appendix K: Analysis of repeat claims

Appendix L: Fraud training programme

Appendix M: Anti fraud and corruption policy and strategy

Appendix N: Prosecution policy

Appendix O: XXXXXXXXXXXXXXXXXXX

Appendix P: Referrals to fraud investigation unit

Appendix Q: Challenge Fund

Appendix R: The LeJIT project

Appendix S: Analysis of WBS claims

* Highlighted parts of this report are omitted from the published version as they may assist fraudsters or may contain confidential commercial information.